Shipping policy
At VELOA we aim to deliver your orders quickly and safely. Please read our shipping guidelines below.
1. Shipping Methods Available
We ship through reliable courier partners across India, including Delhivery, Bluedart, Ekart, and others.
For some locations, India Post may be used to ensure successful delivery.
2. Delivery Timeframes
Estimated delivery time after dispatch: [3–5 BUSINESS DAYS]
Delivery time may vary depending on:
Your location
Courier service availability
Weather or operational delays
Major cities typically receive orders faster, while remote areas may take slightly longer.
3. Shipping Costs
Shipping charges will be displayed at checkout.
Standard Shipping: [FREE]
4. Order Processing Time
Orders are processed within 3-5] business days after payment confirmation.
Orders are not processed on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer — we’ll communicate any delays.
5. Tracking Information
Once your order is shipped:
You will receive an email/SMS with the tracking number.
You can track your order using the courier partner’s website or the tracking link provided.
Tracking updates may take up to 24 hours to reflect.
6. Delivery Issues & Delays
Please contact us if:
Your package is delayed beyond expected delivery
Tracking shows “delivered” but you haven’t received the order
You receive an incorrect or incomplete order
External factors (weather, festivals, government regulations) may cause delays, but we’ll support you throughout.
For help, reach us at renugoel310@gmail.com
Tracking will be provided based on courier partner capability